LANSING Recent media coverage of an Apple iPhone scam has highlighted the need to remind Michiganders again to be cautious of tech-support scams. Attorney General Dana Nessel is reminding residents to beware of bad actors who may be posing as employees offering tech support for major companies like Apple or Microsoft.
The recent media report indicated a Michigan woman was contacted by a scammer who told her that her mobile device required a security update and that he could assist with the process. The victim followed the caller’s instructions and unknowingly gave him remote access to her phone, and he then transferred $1,000 from the victim’s bank account, according to police.
Some tech-support scams may begin with a phone call from a real person, while others may be initiated with a robocall. The Attorney General’s office has an example of such a call on its website.
Those who are contacted by an unsolicited caller or receive an email from an unknown source offering tech support and seeking remote access to a computer or other electronic device should hang up the phone or delete the email.
Complaints of tech support scams, robocall and other consumer protection-related issues can be filed online with the Michigan Department of Attorney General. Unwanted calls can also be reported to the Federal Trade Commission online or by calling 877-FTC-HELP (877-382-4357).